Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

What are your shipping and delivery options?

Accepted Answer

We offer a range of shipping and delivery options, including standard shipping and express shipping. Shipping fees will vary depending on your location and the size of your order. You can view our shipping and delivery options and fees during the checkout process.

Question 5

How long will it take to receive my order?

Accepted Answer

Shipping times will vary depending on your location and the shipping option you choose. We aim to dispatch all orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while express shipping can take 1-2 business days. You can track your order through your order confirmation email.

Question 6

What is your returns and exchange policy?

Accepted Answer

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it for a refund or exchange within 14 days of receiving your order. For more information, please see our Returns and Exchanges policy.

Question 7

How can I customize my order?

Accepted Answer

We offer customization options for select products, including branding and personalization. If you are interested in customizing your order, please contact our customer care team to discuss your options.

Question 8

Are your products cruelty-free?

Accepted Answer

Yes, all of our products are cruelty-free and not tested on animals. We are committed to using high-quality, natural ingredients in all of our products.

Question 9

Can I purchase your products wholesale?

Accepted Answer

Yes, we offer wholesale options for businesses interested in purchasing our products for resale. Please see our Wholesale Enquiries page for more information.

Question 10

What payment methods do you accept?

Accepted Answer

We accept a range of payment methods, including credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through our payment gateway.

Question 11

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a tracking number and a link to our courier's tracking page. You can also track your order through your order confirmation email.

Question 12

Do you offer gift wrapping or packaging?

Accepted Answer

Yes, we offer gift wrapping and packaging options for all products. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient.

Question 13

Can I send a gift directly to the recipient?

Accepted Answer

Yes, during the checkout process you can enter the recipient's shipping address and include a personalized message. The package will be shipped directly to the recipient with no pricing information included.

Question 14

How do I know if my order is a gift?

Accepted Answer

During the checkout process, there will be an option to mark your order as a gift. This will ensure that no pricing information is included in the package and that the order is packaged with gift wrapping if selected.

Question 15

Can I return a gift?

Accepted Answer

Yes, we offer returns for gifts within our standard returns policy of 14 days from receipt of the order. The recipient will need to contact our customer care team to arrange the return or exchange.

Question 16

Can I customize a gift?

Accepted Answer

Yes, we offer customization options for select products that can make a great personalized gift. Please contact our customer care team to discuss your options.

Shop Natural Vegan Handmade Soy Candles London UK

FREQUENTLY ASKED QUESTIONS

Frequently asked questions