STORE POLICY

Customer Care

At Velas London, we are committed to providing exceptional customer care to ensure that you have the best possible shopping experience. Our friendly and knowledgeable team is here to assist you with any questions, concerns or feedback you may have.

You can contact our customer care team through our email, or through our social media channels. Our customer care team is available to help you with any queries, including order tracking, product information, shipping and delivery, returns and exchanges, and more.

You can email our customer care team at sales@velaslondon.co.uk. Our team will respond to your query within 24 hours.

Social Media

You can also contact us through our social media channels, including Instagram and Facebook. Our team will respond to your query as soon as possible.

Returns and Exchanges

We want you to be completely satisfied with your purchase, and we offer a hassle-free returns and exchange policy. If you are not completely satisfied with your purchase, please contact our customer care team within 14 days of receiving your order to arrange a return or exchange.

We are committed to providing you with the best possible customer care. If you have any questions or concerns, please do not hesitate to get in touch with us. We look forward to hearing from you!

Privacy & Safety

At Velas London, we take your privacy and safety seriously. We are committed to protecting your personal and financial information and providing a safe and secure online shopping experience. This page provides an overview of our privacy and safety policies and practices.

We respect your privacy and are committed to protecting your personal information. We collect your information for the purpose of fulfilling your order and to improve our service to you. We do not share or sell your information to third-party companies. For more information, please see our detailed Privacy Policy.

Security

We take security seriously and use industry-standard security measures to protect your personal and financial information. Our website is secured using SSL encryption technology, which ensures that your data is protected against unauthorized access, alteration, or disclosure. All payment transactions are processed securely through our payment gateway, which is fully PCI compliant and uses advanced encryption technology to protect your personal and financial information.

Safe Online Shopping

We are committed to providing a safe and secure online shopping experience. Our website is monitored regularly for vulnerabilities and we take prompt action to address any issues that arise. In addition, we use a range of security measures to protect your personal and financial information.

We use cookies to enhance your browsing experience and to analyze our website's performance. Cookies do not collect any personal information, but they do help us to provide a better service to you. For more information, please see our detailed Cookie Policy.

If you have any questions or concerns about our privacy and safety policies, please do not hesitate to contact us. We are always here to help and ensure that your shopping experience with Velas London is a positive one.

Wholesale Inquiries

We offer wholesale pricing for businesses interested in selling our products.

We are delighted to offer our luxury candles and home fragrances to businesses interested in purchasing them for resale. Whether you are a retailer, an event planner, or a corporate gifting company, we have a wide range of products that will meet your needs.

Our wholesale program offers competitive pricing on our range of scented candles. Minimum order quantities may apply, and we offer flexible payment options to suit your needs. Additionally, we offer customization and branding options for select products to add a unique touch to your inventory.

To inquire about wholesale pricing, please contact us at sales@velaslondon.co.uk. We will review your request and respond to you within two business days with the relevant information you need.

If you have any further questions or need assistance with your order, please do not hesitate to contact our friendly customer service team. We are always here to help and ensure that your wholesale experience with Velas London is a positive one.

Thank you for your interest in Velas London's wholesale program. We look forward to working with you!

Payment Methods

When it comes to accepting payments on your website, it's important to choose a payment method that is secure, convenient, and easy to use. After all, your customers want to be able to pay for their purchases quickly and easily, without having to worry about the security of their personal and financial information.

At Velas London, we understand the importance of providing a safe and reliable payment system for our customers. That's why we have partnered with several trusted payment providers to offer a range of payment options to suit your needs.

We currently accept payments via :

credit/debit card (Visa, Mastercard, American Express),
PayPal,
Google Pay,
Apple Pay,
Klarna (for buy now, pay later options).

All payments are processed securely through our payment gateway, which is fully PCI compliant and uses advanced encryption technology to protect your personal and financial information.

Whether you're shopping for luxury candles, or home perfumes, you can rest assured that your payment will be processed quickly, securely, and with the utmost care.

If you have any questions or concerns about our payment methods, please don't hesitate to get in touch with our customer support team. We're always happy to help!